Due to high demand please place your holiday orders by DECEMBER 1st. Enjoy free shipping on orders $250 and over to Canada & contigious U.S.

Customer Service

PACKAGING

All orders placed online are shipped in a recyclable Vargas Goteo box, with insert, and company pamphlet. Parcels are shipped in an eco-friendly, recycled/recyclable bubble pouch.

PRICING

All prices listed in $CAD.

Taxes will be added to the purchase price at checkout for any Canadian customers. International customers are exempt from taxes, so no additional charge will be added at the checkout. You will checkout in $CAD, but can do so with your credit card or PayPal account. As usual, your card or account will be billed in your card's currency.

MADE TO ORDER

Each and every piece is made to order in-house at our workshop. Please allow 2 - 3 weeks for your item(s) to be made and delivered to you. If you need something quicker, do not hesitate to contact us through the Contact form.

 

SHIPPING

Enjoy complimentary shipping for all orders over $200 to contiguous U.S. and Canadian provinces. 

Shipping, once the item has been made, can take 3 to 10 business days depending on your location. All orders are shipped out from Montreal, Canada. 

Your order may be subject to local duties and taxes of your country, which is out of our control. These fees must be paid to release your order from customs upon arrival. We are unable to provide information regarding custom charges and kindly suggest that further inquiries concerning the matter be directed towards a local postal service.  If you refuse a shipment from Vargas Goteo Jewelry, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the goods. 

 

In the event you have given us the wrong address, we are not liable for the contents of the package and are not obligated to give you a refund. In the event that a package is lost or stolen and you have not paid for shipping with tracking, we are not liable for the contents of the package and are not obligated to give you a refund.

CARING FOR YOUR JEWELRY

We provide a mini polishing cloth with all orders, use this to gently buff your item(s) to maintain luster. Jewelry requires handling with care to remain in original condition; avoid cleaning products, chlorine, body lotions, hairspray and perfume. Do not clean vermeil jewelry with chemicals –– instead, gently use the polishing cloth provided with your order.

After wear, ensure jewels are stored in a safe, dry place that is preferably flat, free from moisture and away from any extreme heat. Also ensure each piece is stored separately, to prevent any scratching or rubbing from contact with other jewels.

RETURNS

We hope that you love your Vargas Goteo Jewelry purchases, however if you are not entirely happy we will offer an exchange of your purchase, minus the outgoing shipping cost, and providing the item is in original condition. All items must be returned in it’s original packaging.
Any items that have been worn, damaged, or altered will not be accepted. 
All sale items are Final Sale, unless deemed faulty.

If in the event you would like to make an exchange, please notify us of your request by contacting us through our Contact form within 7 days of receipt.

FAULTY ITEMS

All our jewelry is hand made by artisans using skills passed down through generations. Due to hand finishing items, some variations may occur, this simply makes your piece unique!

We pride ourselves on exceptional quality, therefore production faults are rare. However, if you believe a piece of Vargas Goteo Jewelry purchased from our online store is faulty, please contact us with a photo of the fault and proof of purchase. We will either repair, replace or refund at our discretion.

Please note that jewelry that is damaged through wear and tear is not considered faulty.